Quality Analyst / Sr. Quality Analyst

Department: Quality 


The Quality Analyst would be responsible to uphold stringent internal quality standards. S/he would be responsible for call quality audits and provide feedback to the executives. S/he would closely work with other team/s to identify process & productivity improvement opportunities.


  • Listen to B2B lead calls & qualify them as per pre-defined quality parameters applicable to the specified campaign under audit.
  • Coach & mentor executives to help them improve their productivity, quality etc.
  • Identify training & development needs of executives and effectively design & deliver impactful training programs in consultation with delivery & HR team
  • Identify any operational challenges and effectively represent the same with a view to improve internal quality/delivery/operations processes
  • Work closely with other functions with a view to optimize productivity of available resources
  • Publish lead report – A report on the no. of leads qualified or disqualified
Job Category: Quality
Job Type: Full Time
Job Location: Bengaluru Pune

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